A new addition has made to the Income Tax Department’s online services. The department launched an ‘online chat’ service for taxpayers so that they can seek answers to their basic queries and doubts relating to direct tax issues. A window has been hosted on the main page of the department’s website with a prominent icon stating ‘Live Chat Online – ask your query.’
A team of experts from the department and independent tax practitioners has been deputed to answer the general queries of a taxpayer. Users can also mail the entire chat to their personal email ids for future reference. The initiative is aimed to enhance taxpayer services in the country. More features would be added to the online chat system based on the feedback received by the department.
However, the chat option will open with a precautionary note at the beginning which states that the replies are based on the opinion of the expert and in no manner it should be interpreted as the clarification by the Income-tax Department on any matter.
Last year, the Income Tax Department had set up a newly dedicated directorate within its establishment to monitor and resolve grievances of taxpayers.
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