RBI announces a good news for Senior citizens.
It will helps citizens of more than 70 years of age,they can look forward to availing of basic banking services, right from the comfort of their home.
The RBI asked banks to provide doorstep banking facilities to senior citizens of more than 70 years of age and differently-abled persons by December this year.
Banks have been directed that senior citizens and specially-abled persons, including the visually-impaired, should be provided basic services like pick-up and delivery of cash, chequebooks and demand drafts at their residence.
Issuing a notification in this regard, the RBI said “it has been observed” that there are occasions when banks discourage or turn away senior citizens and differently-abled persons from availing banking facilities in branches.
“The difficulties faced by senior citizens of more than 70 years of age and differently-abled or infirm persons (having medically certified chronic illness or disability) including those who are visually impaired, banks are advised to make concerted effort to provide basic banking facilities” the RBI said in a communication to banks, including small finance and payments banks.
These facilities should include pick-up of cash and instruments against receipt, delivery of cash against withdrawal from accounts, delivery of demand drafts, submission of Know Your Customer (KYC) documents and Life Certificates at the premises or residence of such customers.
“Banks are advised to implement these instructions by December 31, 2017, in letter and spirit and give due publicity in their bank branches and websites,” it said.
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