A passenger complained of spotting a cockroach in his food provided by the airline which denied such a claim.
The airline in its reply to the passenger said: “the insect was not on or from the meal and we are fumigating the aircraft regularly”.
In a series of tweets, the airline, however, said, “despite regular fumigation, insects still find a way in and we apologise for the inconvenience caused. As the aircraft doors are opened regularly on the ground, insects can sometimes still find a way in despite our best efforts of fumigating the aircraft.”
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The incident occurred a few days after the government ordered a probe last month after a doctor was allegedly manhandled and offloaded from an IndiGo flight at Lucknow airport when he complained of mosquitoes onboard.
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