Twitter user @Vellawanti, a Delhi resident had plenty of reason to be upset about her food order her order as her Briyani had an extra ‘topping’ in the form of a fly. So she decided to escalate the matter with the executive.
“Got the biryani delivered with an extra topping of a dead roasted house fly. I am getting tired of the quality and service,” she wrote
As one would expect, the executive promptly apologized and wanted to mend things with her. “Trust me I am here I will help you for sure and I will do everything to make the things right. Just allow me a moment to connect with the restaurant and I will get back to you with a update,” responded the executive.
To her shock, the customer care responded to her query and said he had asked the restaurant to add the extra topping she hadn’t asked for.
Hi @ZomatoIN Spot the extra topping. ? pic.twitter.com/cG2zFmKBUy
— Bhagyashree (@Vellawanti) August 13, 2018
“I have updated the same to the restaurant, they will add an extra topping of dead roasted house fly in your biryani. The hilarious goof-up was later shared by her on her Twitter account @Vellawanti and everyone had a good laugh about it.
Please DM us your Zomato registered contact # so, we could look further into this for you! VM
— Zomato Care (@zomatocare) August 13, 2018
Zomato soon took notice of her tweet and reached out to her to fix things. Taking it sportingly, she said it was an honest mistake and she had a good laugh about it.
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