Air travel demands meticulous attention to luggage preparation, weight compliance, and prohibited items. While rare, losing baggage during air travel can be distressing. Here’s what to do if it happens:
**Maintain Calm and Patience:**
In the event of delayed luggage on the carousel, remain patient. Check other carousels if needed. If the luggage is nowhere to be found, stay calm – patience is crucial.
**Prompt Reporting:**
Report missing luggage promptly at the airline’s airport office. File a Passenger Irregularity Report (PIR) with the last airline traveled. Include luggage details, contact information, and address. Collect the complaint number and a copy of the lost package report.
**Tracking Progress:**
Use the claim number to track the efforts to locate the lost package on the airline’s website. Normally, luggage is returned within 2 days, but if not traced within 21 days, it’s declared lost. File a new complaint, assessing the lost articles’ value for compensation.
**Compensation Process:**
Submit details of the lost items, their value, bills, journey specifics, and demanded documents for compensation. Some airlines offer interim payments if luggage is delayed beyond 24 hours.
**Unclaimed Baggage:**
Unclaimed baggage, if not traced within 21 days, results in compensation to the passenger. Unclaimed items are handled differently worldwide. In India, they are typically auctioned, while in the US, articles are repurposed for charity, recycling, or resale.
Understanding the process and acting promptly can ease the challenges of lost luggage during air travel.
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