Riyadh: Saudi Arabia has introduced new flight compensation rules. The General Authority of Civil Aviation (GACA) in Saudi Arabia has announced new passenger rights protection regulations. The new rules are aimed at strengthening the protection for travellers in case of airline or airport disruptions. The new rule will cover ticketing, boarding, in-flight services, baggage handling, and catering to passengers with special needs, including those with reduced mobility.
For flight delays, travellers now have the right to cancel their trip or claim a 750-riyal compensation if the wait exceeded 6 hours. Those whose baggage was lost or damaged can get compensation of 6,568 Saudi riyals, while those whose flights were cancelled can get 150% of their original ticket value.
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Here is a list of compensation amounts which travellers are entitled to when flying to Saudi Arabia:
Flight delays exceeding 6 hours: 750 Saudi riyals [If a flight is delayed by more than 2 hours, the passenger may request cancellation.]
Flight cancellations: 150% of ticket value
Unscheduled stop: 500 Saudi riyals
Lost baggage: 6,568 Saudi riyals
Damaged baggage: 6,568 Saudi riyals
Delayed baggage on the first day: 740 Saudi riyals
Delayed baggage from second day: 6,568 Saudi riyals
Reduced carriage: 200% of ticket value
Not providing a wheelchair to people with disabilities: 500 Saudi riyals
Denied boarding: 200% of ticket value
Denied boarding to people with disabilities: 200% of ticket value
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